1.we offer one year warranty for the mobile phones we sold to customers .
Any problem you can send back to repair . But not including the broken caused by man-made mistake.
2.You should pay the postage back to us .
For old customer and reseller , if you have new order we can send the repaired phone with your new order .
3.The sending back address:
Name: Chao Jiang (DO NOT write it is company name)
Address :26O,B block ,JinMaoLiDu , Zhenxing Road, Futian Distict,Shenzhen,China
Tel: 13714560497/ 86-0755-81197615 Post code:518000
Pay attention: DO NOT use the express like TNT, EMS, UPS, Fedex, and DHL.
ONLY NORMAL POST OR REGISTERED MAIL.
otherwise If any problem with Chinese custom, we will not take any responsibility.
Because china forbid import broken phone and checked very strict.
4..You must write the problem of phones clearly and write your Name .
And remember the IMEI number of your phone.
So that we can solve the problem as soon as possible .If not,
we only can wait you contact us then deal with it.
You'd better make a note write like this:
customer :
order number (if have):
Country:
phone model :
problem of phones:
IMEI number :
Tracking number:
Custom clearance
Sunlight Telecom deals with exporting business all around the world.
Different country has different importing policy.
We guarrante that we make shipment after we receive the payment.
When goods arrive at your local country custom,Sunlight will help customer clear.
But Sunlight Telecom will not take any responsibility if the goods can not be cleared from customs.
Thanks!
Can i exchange the failed ones?
Yes.If the phone is quality broken during 15 days from purchasing,we will replace you with a new one.
But,remeber the phone must not be appearance spot or manual mistake during usage.
How to track my order?
When goods is delivered,our sales representative will show you the tracking number.
You can click DHL,FEDEX,EMS website to check the goods’ information.
UPS is a little different.Our sales representative will let you know.
How long from order to delivery?
Normally,it takes 3 days or less to deliver goods after payment confirmed.
If there are some models which are in short,Our sales representative will let
you know in advance.
Thanks
